Privacy Policy

Introduction

Mindora Journey Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our photography services.

We respect your privacy rights and recognize the importance of securing the personal information you provide to us. This policy applies to information collected through our website, email communications, and in-person interactions.

Information We Collect

We collect several types of information from and about users of our website and services.

Personal Information

When you contact us or engage our services, we may collect:

• Name and contact information including email address and postal address
• Project details and preferences you share during consultations
• Payment information necessary for processing transactions
• Correspondence you send to us via email or other channels
• Photographic images in which you appear, created during our sessions

Automatically Collected Information

When you visit our website, certain information is automatically collected:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source that directed you to our site
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for various legitimate business purposes:

• To provide and manage our photography services
• To communicate with you about projects, appointments, and enquiries
• To process payments and maintain financial records
• To improve our website functionality and user experience
• To send occasional updates about our services, with your consent
• To comply with legal obligations and protect our rights
• To analyze website usage and improve our offerings

Legal Basis for Processing

Under data protection law, we process your personal information based on:

• Contractual necessity: to fulfill our agreements with you
• Legitimate interests: to operate our business effectively
• Consent: when you've given explicit permission
• Legal obligation: when required by law

Information Sharing and Disclosure

We do not sell your personal information. We may share information in limited circumstances:

• With service providers who assist with payment processing, website hosting, or other business functions, under strict confidentiality agreements
• With professional advisors including lawyers and accountants when necessary
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition, subject to confidentiality protections

Image Rights and Usage

Photographs created during our sessions are subject to specific considerations:

• We retain copyright in all images we create
• You receive usage rights as specified in our service agreements
• We may request permission to use selected images for portfolio or marketing purposes
• You have the right to object to marketing use of your images
• We will never publish images without appropriate consent or contractual permission

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Secure server infrastructure with encryption
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure backup procedures for client images and data
• Confidentiality agreements with staff and contractors

While we take security seriously, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to addressing any breach promptly and transparently.

Data Retention

We retain your information for different periods depending on its nature:

• Client project files and images: retained for seven years after project completion
• Financial records: retained as required by tax and accounting regulations
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: aggregated and anonymized after collection

After retention periods expire, we securely delete or anonymize information.

Your Rights

You have several rights regarding your personal information:

• Access: request copies of your personal data
• Correction: request correction of inaccurate information
• Deletion: request deletion of your data in certain circumstances
• Restriction: request limitation of how we process your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly. Parents or guardians must provide consent for photography services involving minors.

International Data Transfers

Your information is primarily stored and processed in the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mindora Journey Limited
42 Thomas Street
Manchester M4 1NA
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk